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Apple have continued to expand their chain of retail stores in the UK and now have over 20 stores in many major cities. The stores are a great place to test-drive new Apple products. You can also get free advice, insight and friendly, hands-on technical support at the Genius Bar. Geniuses use their impressive knowledge to answer technical questions, troubleshoot problems and perform repairs - right in your neighbourhood store. The stores are a great place to get your iPod fixed. For more information, and a list of stores nearest to you, see the Apple Retail Store site. 
Here you can add your comments - anything related to the iPod or the iPhone. If your iPod is broken, first take a look at the "How To Fix Your iPod" section If you are asking for help with your iPod, please state which type of iPod your have. Available in Apple store for iPhone and Ipod touch: LollyMap®
Rome, 10th of December, 2009 – The new application LollyMap®, which was preannounced the previous month, has been approved and is available in Apple store. The number of download at the beginning is rewarding now those who believed in that new way of travelling having within reach all updated information through the use of audio guide and GPS. The application permits to follow the route of the user directly (...) LollyMap, 12th December 2009 I have an iPod mini and it's probably about five years old. The battery doesn't seem to hold any charge any more and the clicker wheel seems to be stuck both on the right position and the stop bottom position - there's no give or resistance. I can get the menu and the left position seems to be ok, but only works when it is plugged into the mains. Do I take it that it's gone to iPod heaven?
Gillian, 14th December 2009 Put it this way - I don't think it would be worth spending money to fix it. Treat yourself to a new iPod for Christmas.
Andrew, 14th December 2009 80GB ipod classic. just shows apple in mono screen, itunes doesn't recognise, can't reset or put into disk mode, making clicking noise. Please tell me I don't have to send it away!
Thanks! caroline, 15th December 2009 My ipod Classic 60 gig is broken. It started to display the apple sign in black and white sometimes after I chose something to watch. Then it would boot back to menu again. Now I turned it on and its as dead as a doddo. It will not recharge or turn on no matter what I do. Can anyone help it's just a year and a half old!
Susie, 15th December 2009 Hi ladies, it sounds like both your iPod Classics are in need of service. Sorry.
Andrew, 15th December 2009 A word or warning.My wife dropped her Iphone and the screen ceased to work, we had insurance and it was duly sent to the recommended (by the insurance company)repairers. The phone came back repaired, on a visit to the excellent Apple Store I discovered that the repair was not registered with them and as such had been done by an non Apple repairer which meant that the Iphone was now no longer covered by any warranty. My advise, any damage go to the Apple Store direct and seek their advise.
Jon N, 15th December 2009 I have a desktop running Vista and have iTunes version 9.02.25 running. I can connect my old 15GB iPod and iTunes will recognize it no problems. However when I try and connect my 6GB iPod mini, even though its charging, nothing happens. Can you please help??
I have also tried to manually put the iPod in Disk mode and then connect it by USB but this doesnt work. Suzy Suz, 16th December 2009 Jon N, 15th December 2009
Apple's warranty does not cover accidental damage they charge over £160 if you want your iPhone screen fixed and it takes a week or two. You can pay £58 and get next day repair with us, and no one will ever tell its been replaced! Tom French MD ukipodrepairs.co.uk, 18th December 2009 My ipod will charge but it has a huge dark mark over the screen! help!
Naomi, 18th December 2009 I have 600 odd tunes on my 5th generation Ipod, but since downloading them I have bought a new computer. Will I lose the tunes that are on the Ipod if I connect to the new computer, please?
Karen, 18th December 2009 Naomi, it sounds like your iPod needs service. If it is less than a year old it is covered under the Apple warranty.
Andrew, 18th December 2009 Karen, yes, you will have to be careful. Don't you have a backup of your music? If not, then you will have to get the songs off your iPod and onto your new computer. See the section "Copying your music off your iPod" on the Tips & Tricks page.
Andrew, 18th December 2009 Hey, i'd been wanting and ipod touch, but i like the look of the iphone. Which would you recommend?(Money value counts)Thanks
Jamie, 21st December 2009 Hi Jamie, well, I've got an iPod touch and I love it. It's great for surfing the net, reading your email, and playing games. I don't have an iPhone, but I would probably get an iPhone for my next phone. Basically, it depends on whether you want to get a new mobile phone. If not, get an iPod touch.
Andrew, 21st December 2009 My backlight seems to have broken! Is it possible to get it replaced or fixed? (It's definitely not the settings, I've checked.) I really don't have the money to buy a new iPod, especially since all the music still works. I just can't see photos very well, and would like to get it fixed if possible. Not sure what kind of iPod it is. (It was my Dad's so I don't have the booklet...I think it's about 3 years old. Says 4GB on the back if that helps.)
Sati, 22nd December 2009 Hi Sati
You can get the LCD replaced on your Nano for as little as £25 depending on which generation you have, take a look on our site below http://www.ukipodrepairs.co.uk Tom French MD ukipodrepairs, 22nd December 2009 My PC broke down & had to be wiped & started again from scratch. When I re-downloaded Itunes again I lost all non apple purchased tunes nor will it link with previous library. It won't let me erase and synch or anything. It opened a new library & won't transfer anything new from it because it's linked with another library & won';t transfer from ipod to new library.
Lilian Stubbs, 4th January 2010 Hi Lilian, That all sounds very confusing. You lost all the data on your old computer. Does that mean you lost all your songs, or do you have your songs backed-up? Do you have the songs on your iPod? If so, you can copy them to your new computer (see the section "Copying your music off your iPod" on the Tips & Tricks page). Does your new iTunes installation work OK with your iPod (can you add songs, and transfer them to your iPod)?
Andrew, 5th January 2010 i have a ipod nano and it keeps fressing up it plays ok then just fressies and everything is still on the screen ,how can i fix this please?
angela, 6th January 2010 I am loving my new i Pod Classic - no problem with music or photos. But home video clips!!! Some transferred to library from PC on first start-up, but can't transfer any others- won't let me drag and drop or import file. Help!!! Is there any way to do it which does not involve downloading something else??
Rachel, 11th January 2010 Can IPOD SERVE AS HAND SET ALSO
Bisayo Jaiye Olatunji, 11th January 2010 I bought some tv programs from itunes sinc'd them to my ipod touch 64gb but it is unable to play them, possibly something to do with them not being in H.264 format. Tried a H.264 converter program but it's unable to touch the mpeg4 file.
claire, 11th January 2010 ipod touch. cracked screen how much cost to fix?
angela caulfield, 12th January 2010 My ipod is registered on my laptop and now my son has registered his ipod touch on the same laptop. how do I organise it so that each of us has their own music on itunes? When I plug mine in I can see his music and it keeps downloading onto my ipod?
Fran Longford, 12th January 2010 Claire, you had better contact iTunes support: http://www.apple.com/uk/support/contact/itunes/phone_contacts/
Andrew, 13th January 2010 Fran, see the section "Multiple iPods or Multiple Computers" on the Tips & Tricks page: http://www.ipod.org.uk/ipod_tips.html
Andrew, 13th January 2010 iPod touch: What to do when applications close unexpectedly while in use
Iwan, 13th January 2010 Hi I am trying to install a new iphone,and I need to install version 9,but the computer says "THE FEATURE TRYING TO USE IS ON A NETWORK RESOURCE THAT IS UNAVAILABLE click on or try again,or enter an alternative path to a folder containing the installation package 'itunes.msi' in the box below.
C:CUME-1/USER/LOCALS-/TEMP/XP260.TEMP C:\DOCUMENTS AND SETTINGS\ALL USERS\ APPLICATION DATA. When I try clicking these boxes it still says incorrect path, there is a browse button but I still dont know. Chas, 13th January 2010 Chas, go to http://www.apple.com/uk/itunes/download/ and save the installation file to your local disc. Then try running it from there.
Andrew, 13th January 2010 FREE iPhone app..we just put our app in the UK iTunes store. Hope you will like it. Made TOP 100 productivity apps..remembers your favorite places on your iPhone
NoteWorthy Places in the store http://itunes.apple.com/us/app/noteworthyplaces/id346270218?mt=8 Michelle Ross, 18th January 2010 Zuinq for iPhone available on App Store. The fastest way to find what you're looking for! More info on http://www.zuinq.com
Sergio, 21st January 2010 i got my daughter a i pod for christmas but it has frozen and wont play what can i do to get it working again can anyone help me please
catherine, 21st January 2010 had ipod nano works fine itunews on my pc no problems. got ipod touch now i cant access itunes on pc with ipod touch or nano?
fiona, 24th January 2010 My sons ipod was registered to my computer but that died!! So I re registered it to another laptop, setting it up correctly. I then synched all songs, apps, vids etc. Everything synched ok apart from his music which is now not on his ipod or laptop...WHAT CAN I DO?? Dont fancy rebuying it all!!!!
Louise, 24th January 2010 Fiona, have a look at http://support.apple.com/kb/TS1369 or http://support.apple.com/kb/TS1363
Andrew, 25th January 2010 Louise, that was a big mistake as you erased the songs on his iPod and songs might be permanently lost. However, you should be able to retrieve any songs purchased from the iTunes Store by giving Apple an email: http://www.apple.com/uk/support/itunes/
Andrew, 25th January 2010 I have an 80g ipod classic,had thousands of songs on it from cd onto my laptop but now my ipod wont sync to the laptop & none of the songs will play in my itunes library.my L/T is super-slow when i connect the ipod & takes a lifetime to switch off or to close a window down.It's still capable of charging the batt tho.I tried restoring the factory settings on the ipod but still nothing- havn't even got any songs on it now.Can anyone help point the way into getting this sorted, Thanks.
Danny, 26th January 2010 Danny, it sounds like your priority would be to get your songs safely off your laptop onto any form of media - DVD or pen drive. At least when you have your songs safe you can think of upgrading your laptop.
Andrew, 26th January 2010 my ipod shuffle (not to new) blinks green then orange and orange again. when i tried to disable buttons coz that is what i thought it was... it didnt work.
mekke, 27th January 2010 Mekke, have a look at "Error Light" at the bottom of this: http://support.apple.com/kb/HT1814
Andrew, 27th January 2010 Hi, I have an ipod touch and cannot get it to charge! I have connected it to the pc, but all the ipod screen will display is a picture of a USB cable and the itunes logo. That's it! Nothing else, please can someone help me? Many thanks.
Pauline, 27th January 2010 Danny, 26th January 2010
It sounds like the hard drive is faulty if you want us to check it out for you, you can book it in for Diagnosis here - http://www.ukipodrepairs.co.uk/fix_my_ipod Tom French MD ukipodrepairs.co.uk, 29th January 2010 this is kinda ipod touch 32Gb 3rd gen/ itunes 9 problem..... when i sync my ipod, itunes says that it is copying 20 songs, from various albums, MOST of which have been there tha WHOLE time that i have had itunes....if i uninstall and re install itunes, will my ipod settings and moves and their locations be gone? TIA
Thomas Coffia, 30th January 2010 Thomas, just back-up (and later restore) the iTunes folder (usually found in your "My Music" folder). That will recreate your library.
Andrew, 31st January 2010 My laptop was stolen in a burglary and with it my ipod music files (I'll have a back up next time!). I have replaced the laptop and down loaded i-tunes but although I've authorised my ipod only 4 of the 40 purchased tunes have been imported from it and none of the huge number I've taken from CDs, it warns me that if I sync the ipod with the new laptop the contents will be lost and overwritten. How can I transfer the contents of my ipod to my replacement laptop and avoid hours of importing?
Jim W, 1st February 2010 Hi Jim, see the section "Copying your music off your iPod" on the Tips & Tricks page (yes, if you sync with your new laptop you will indeed lose all the music on your iPod).
Andrew, 1st February 2010 My iPhone is coming to the end of it's contract. I wish to upgrade and then pass my old iPhone to my wife. What is the cheapest option as she rarely uses her mobile - is there a pay as you go option not tied to a contract? Thanks
chriskit, 6th February 2010 please, release an ipod with minimum of 200gb, integrated dab radio tuner, support for a wider range of audio/video file formats, support for higher quality kbps rating all a must.
Features that are welcome but not high priority tv tuner and photo/video camera. regards, Mr/Ms Waiting / Holding-Onto-Cash Mr/Ms Waiting / Holding-Onto-Cash, 6th February 2010 Chris, there is a pay-as-you-go option on O2 and Orange but of course you would have to buy the phone.
Andrew, 6th February 2010 Please help. Have just bought an ipod touch for our sons birthday present and it doesn't appear to be working, there are is nothing on it is this right ? How would we access the internet on it ?
Thanks Claire, 7th February 2010 Is there anything on the screen at all? Have you turned it on by pressing the button? It might need charging.
Andrew, 7th February 2010 i cannot get my ipod to work
Dave, 8th February 2010 To - Dave, 8th February 2010
What is the problem you are having? take a look at our website it should help give you an idea of cost to repair. http://www.ukipodrepairs.co.uk Tom French MD ukipodrepairs.co.uk, 8th February 2010
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Architecture in Motion: RTKL and iPhone
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